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Checks and fixes to improve Quality

• Pixelated Images

  Nobody likes photographs or images that don't print sharp.

  We will inspect each image you send to check the print quality. If we find that it is low resolution then we will let you know.

  If you cannot get hold of a high quality version or replacement image then we will use our tools, including the latest AI, to sharpen it as much as possible.

  We will of course email you a proof to check.

  Special note for Large format (larger than A3 posters, pull up banners, banners or anything else that is bigger than A3 size):

  These orders are printed using a large format press, which means that we check to see that it is legible from a distance of a few metres. If you need it legible close up then you must let us know by emailing and calling us after placing the order and we can double check this for you.

• Logos not very sharp

  Make sure my logo prints well

  If your logo or other images are low quality our graphic designers will aim to recreate the image or guide you through getting a replacement image. This is because a poor quality image can make the entire product look bad (even if everything else is nice and clear).

  Try this exercise:
  Place your hand over the right part of the logo. How does this look?
  Now place your hand over the left part of the logo? How does this look?

  

  As you can see, there is a huge difference in print quality if you have a logo that is nice and sharp, compared to one that isn't.

  Special note for Large format (larger than A3 posters, roller banners, banners or anything else that is bigger than A3 size):

  These orders are printed using a large format press, which means that we check to see that it is legible from a distance of a few metres. If you need it legible close up then you must let us know by emailing and calling us after placing the order and we can double check this for you.

• Items disappear from print

  You may find that items go missing from the print.

  Some of the reasons could be due to the software used, fonts missing, PDF not suitable for print or a bug with the software that has generated the print file. We are aware and have seen bugs from popular software such as Microsoft Word, Canva, Adobe Creative Suite (Photoshop, Illustrator and so on) that have resulted in items disappearing from the print (or being replaced with random objects).

  Our team go through what you supply to check for this before generating the proof we send you to approve.

  Doing it this way ensures that nothing is missed off / replaced and is far more robust than using online proofing tools that other printers use (such as Pitstop Pro or Adobe Preflight) that can miss these problems.

• Unreadable Text

  We make sure that text is readable. We probably have to adjust half the designs we receive as the text is too small, too thin or sat in front of a background that makes them difficult to read.

  We are the only printer to check this and make adjustments to ensure text prints sharp and is readable.

  If we have any concerns then we will always let you know and you will always receive a proof to check.

• Very grainy print

  Print can be grainy due to image resolution, the colour composition and/or fonts used.

  We inspect your artwork and will let you know if we notice problems and will fix the issues where possible.