How many times have you realised that you have just missed the closing time by a few minutes?
We are open 24/7, every day, including public holidays.
You can call us any time. If we cannot answer you immediately and you have a UK phone line then we will call you back.
You can also email us if your query is urgent and we will answer as soon as they see it.
Our normal branch hours are listed at the bottom of this web page (each branch has different opening hours). However, we can produce orders at any time. We have been in the branches, producing jobs through the night.
This means that we can usually say yes to what would be extraordinary deadlines, such as "I am leaving my home for a flight at 6am, can you get my business cards to me by 4am."
We are experts in fast turnaround printing including same day for most products.
All order completion times factor in contingency (even Express orders). This means that your order will be completed on time. If in the unlikely event that we cannot build in contingency then we will let you know in advance, before you place your order.
If placing an Express Order, you can be reassured that we have never been late. Along with our complimentary Check and Fix service and the additional help we provide that no other printer does, you can be assured that your order will be high quality and completed on time.
From the time the order is taken to the time it is completed, the order is handled by skilled professionals who understand the manufacturing process.
We make sure that we spend our effort in ensuring that your prints will print well while ensuring we can complete your order on time.
This significantly reduces
Material waste as we don't need to reprint
Our carbon footprint as your product will be great quality.
Receiving a sub-par product usually results in additional material used, time wasted and redelivery which increases carbon footprint.
Stress & anxiety caused by a sub-par print (especially if time critical).
With all paper and card material being FSC Certified, you can rest assured we are doing everything we can for the environment.
Nobody likes photographs or images that don't print sharp.
We will inspect each image you send to check the print quality. If we find that it is low resolution then we will let you know.
If you cannot get hold of a high quality version or replacement image then we will use our tools, including the latest Artificial Intelligence (AI) and Large Language Models (LLMs), to sharpen it as much as possible.
We will of course email you a proof to check.
Special note for Large format (larger than A3 posters, pull up banners, banners or anything else that is bigger than A3 size):
These orders are printed using a large format press, which means that we check to see that it is legible from a distance of a few metres. If you need it legible close up then you must let us know by emailing and calling us after placing the order and we can double check this for you.
If your logo or other images are low quality our graphic designers will aim to recreate the image or guide you through getting a replacement image. This is because a poor quality image can make the entire product look bad (even if everything else is nice and clear).
Try this exercise: Place your hand over the right part of the logo. How does this look?
Now place your hand over the left part of the logo? How does this look?
As you can see, there is a huge difference in print quality if you have a logo that is nice and sharp, compared to one that isn't.
Special note for Large format (larger than A3 posters, roller banners, banners or anything else that is bigger than A3 size):
These orders are printed using a large format press, which means that we check to see that it is legible from a distance of a few metres. If you need it legible close up then you must let us know by emailing and calling us after placing the order and we can double check this for you.
You may find that items go missing from the print.
Some of the reasons could be due to the software used, fonts missing, PDF not suitable for print or a bug with the software that has generated the print file. We are aware and have seen bugs from popular software such as Microsoft Word, Canva, Adobe Creative Suite (Photoshop, Illustrator and so on) that have resulted in items disappearing from the print (or being replaced with random objects).
Our team go through what you supply to check for this before generating the proof we send you to approve.
Doing it this way ensures that nothing is missed off / replaced and is far more robust than using online proofing tools that other printers use (such as Pitstop Pro or Adobe Preflight) that can miss these problems.
We make sure that text is readable. We probably have to adjust half the designs we receive as the text is too small, too thin or sat in front of a background that makes them difficult to read.
We are the only printer to check this and make adjustments to ensure text prints sharp and is readable.
If we have any concerns then we will always let you know and you will always receive a proof to check.
We can use your design (even it is a scan or photo) and use it for a new person. If you supply us a photo or scan then we will recreate it so that it prints well.
We can also use a style of a design you like to create a similar one. We just need all the content.
We will email you a proof of all submitted designs and will only print once you are happy.
You can ask us to make changes to the proofs we send you and we will resend more proofs. This backwards and forwards of proof emails continue until you are happy.
You can cancel at any point until you say you are happy with the proof and we will give you a full refund. We only go to print once you say you are happy with the proof, after which you cannot cancel.
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